Welcome
Welcome to SWSTUDIO! I create beautiful and wearable works of jewelry-art. Each piece is designed and handmade with a desire to touch the hearts of others.
Customer service is a top priority. I have succeeded only when you are completely satisfied with your purchase.
Payments
Payment is expected within two days of purchase and is accepted through Etsy Payments. Etsy Payments give you 10 different payment options, including major credit cards, PayPal, Apple Pay, and Etsy gift cards. My apologies, but no money orders or checks.
Shipping
Standard orders will ship within 2 days of receiving payment. Custom ordered jewelry will ship within 1 week or more of receiving payment- depending on the complexity of the design. A turn around time will be given at the time of purchase for more complex custom pieces.
All items are shipped via First Class USPS. Insurance is an additional fee and added only by special request. Please let me know if you would like to upgrade shipping.
Although I have listed U.S. delivery only- please convo me if you are outside of the U.S. I will be happy to research shipping fees to your location.
Every item ordered will arrive beautifully boxed and ready for gift giving! Processes and materials used will be explained in a card insert.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Returns/Exchanges are accepted within 7 days after receipt of item. My goal for each customer is to be 100% satisfied with his/her purchase. If for some reason you are not satisfied, please let me know and I will be glad to work with you. However, you will be responsible for all SWSTUDIO shipping and fees involved.
Additional
Virginia customers must pay 5.3% sales tax.
I gladly take custom orders. If you see an item, but prefer different colors/stones, etc. please Convo me with your request or for more information. I will consider each request with much thought and care!
Unique Hand-Fabricated Designs- GIA Diamond Certified- Jewlery Repair and Custom Design
Copyright © 2007-2020 Still Waters Studio. All rights reserved. All jewelry designs and content on this site including but not limited to photographs, text, logos and graphics are protected by copyright and are the property of Still Waters Studio.